At Seekabook, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 30-day return and refund policy for eligible items. Please review our policy below for details on returns, exchanges, and refunds.
Overview
Return Eligibility
- Return requests must be initiated within 30 calendar days from the confirmed delivery date of your order. Requests made after this period will not be accepted.
- All returned items must be unused, free from damage, and in the exact condition in which they were received. Products must include all original packaging materials, labels, accessories, and any accompanying documentation.
- Digital textbooks and eBooks are generally non-refundable. Exceptions will only be made if:
- The digital item has verifiable quality issues preventing proper use. An incorrect edition or version was provided due to company error.
- Access codes, software products, and similar digital or electronically delivered items cannot be refunded or exchanged once they have been activated, downloaded, or otherwise used.
Return Process
Step 1: Request a Return
To initiate a return request, contact our customer support team at [email protected] within 30 calendar days of your delivery date. Include your order number and clearly state the reason for your return.
Step 2: Return Authorization
After reviewing your request, our customer support team will provide you with a Return Authorization Number (RAN) along with detailed return instructions and the designated return shipping address. Returns shipped without obtaining prior authorization and an RAN may be refused.
Step 3: Ship the Item Back
You are responsible for covering the return shipping costs unless the return is due to a Seekabook error, such as:
Receiving an incorrect item
Receiving a damaged or defective product
We strongly recommend using a trackable shipping method and retaining proof of postage until your return is confirmed as received by us.
Step 4: Inspection & Refund Processing
Upon receiving your returned item, we will inspect its condition. Provided the returned item meets our return criteria (unused, undamaged, and with all original packaging), your refund will be processed within 3 business days. Refunds will be credited back to the original payment method used at the time of purchase.
Refund Policy
- Full Refund: Granted if the return meets all eligibility requirements.
- Partial Refund: May be issued if the returned item shows signs of use, missing components, or is damaged due to customer handling.
- Shipping Fees: Original shipping charges (if any) are non-refundable, except in cases where Seekabook was at fault.
Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
- We will cover the return shipping cost and send a replacement or issue a full refund.
Exchanges
- Exchanges are only available for physical textbooks if the replacement item is in stock.
- Digital products can only be exchanged for the correct edition if an incorrect version was purchased.
Contact Us
For any return or refund inquiries, reach out to our support team at [email protected].
We appreciate your trust in Seekabook and are committed to providing a hassle-free return and refund process!